Support and frequently asked questions

No. Citiz is an independent study tool and is not affiliated with IRCC or the Government of Canada. Always follow current official instructions for your application and test.

Visitors can answer five public questions from every chapter. A free verified account saves that progress and includes one complete 20-question mock exam.

No. It is one payment for 12 months of access, with no automatic renewal. The offer page shows the price before you open Stripe Checkout.

If you do not pass the official citizenship knowledge test while paid access is active, email a simple declaration from your account address. It is available once per account during the 12-month access period. We do not ask for government or immigration documents.

Stripe hosts the checkout and handles card details. Citiz stores payment references, the amount paid and access dates, but not your full card number.

Yes. Open Account and choose Delete my account. This permanently removes the account, sessions, recorded answers, progress and local purchase records from Citiz.

Email support with the chapter, question or page you were using and a short description. Do not include your password or sensitive immigration information.